Our Complaint Procedures

CS Insideout is committed to delivering a professional and amicable service to our students.

We assure you that we will attentively listen to any concerns you may have about the services we offer. 

We are always striving to enhance our services and openly welcome feedback.

We acknowledge that sometimes things may not go as planned, and students must know how to address any issues.

Our Complaints Policy

We aim to acknowledge any complaints within 48 hours of their receipt.

Please submit any complaints or concerns in writing to complaints@csinsideout.co.uk for further instructions. 

For the protection of all involved, we require that official complaints be submitted in writing via email.

We take every complaint seriously and commit to:

Being courteous and polite at all times.

Handling complaints efficiently in accordance with our official policy.

Maintaining confidentiality.

Acknowledging all communications.

Keeping you informed of any updates.

When lodging a complaint, we ask students to

Treat our staff with respect.

Report any concerns promptly and within a reasonable timeframe.

Present factual information.

Avoid using inappropriate language or threatening behaviour.

Allow us the necessary time to respond as outlined in our complaints policy.

Recognise that some matters are beyond our control.

Give us the chance to rectify any issues.

Before submitting a formal complaint, we reserve the right to address any concern you may have. We will assume that our staff has been informed of your concerns and has not found a satisfactory resolution. 

We also encourage students to review the terms and conditions of their enrolment, as many common issues are addressed in this document.

Please refer to our full terms and conditions for more information.